Privacy Policy

Nacretech respects the privacy of the people and businesses we interact with. This Privacy Policy explains how personal information is collected, used, shared, and protected when you engage with Nacretech, whether through our website, enquiries, communications, or services.
We collect only the information relevant to the interaction, use it for clear business purposes, and handle it with appropriate care.

1. Information We Collect

The information we collect depends on how you interact with Nacretech.

Information You Provide

When you contact us, enquire about a service, discuss a potential project, or work with our team, you may provide information such as:

Name
Email address
Phone number
Company or organisation
Job title or professional role
Project or business requirements
Information included in forms, messages, documents, or other communications

We only request information that has a practical connection to the enquiry, relationship, or service involved.

Information Collected Automatically

When you use our website, certain technical and usage information may be collected through the website, cookies, analytics tools, or similar technologies.

IP address
Browser and device information
Operating system
Pages viewed
Referring source
Approximate geographic location
Date and time of visits
General website interaction data

We use this information to understand how the website performs, identify areas for improvement, and maintain its reliability and security.

2. How We Use Personal Information

We use personal information to support our conversations, services, business operations, and client relationships.
This may include:

Responding to enquiries
Understanding your requirements
Arranging calls or consultations
Preparing proposals or quotations
Managing client engagements
Delivering agreed services
Maintaining communication with clients and business contacts
Providing information or updates you have requested
Improving our website and services
Understanding how people find and interact with Nacretech
Maintaining business and administrative records
Protecting our systems and operations
Meeting contractual, regulatory, or legal requirements

The basis for processing personal information will depend on the circumstances. This may include your consent, steps taken before entering into a contract, performance of a contract, legitimate business interests, or legal obligations.
If you choose to receive marketing communications from Nacretech, you can unsubscribe at any time using the option provided in the communication or by contacting us directly.

3. When Information May Be Shared

Nacretech does not sell or rent personal information.
Some information may need to be shared with third-party providers that support the systems and services we use to operate our business.
These may include providers involved in:

Website hosting and infrastructure
Cloud services
Business communications
Analytics
Customer relationship management
Email delivery
Professional or administrative services

Access is limited to the information reasonably needed for the provider to perform its role.
Information may also be disclosed where Nacretech is required to do so by law, regulation, court order, or another valid legal process.
If personal information needs to be used or shared for a materially different purpose that requires your consent, we will obtain that consent before doing so.

4. Cookies and Analytics

The Nacretech website may use cookies and similar technologies to operate certain features, understand website activity, and evaluate performance.
Some cookies may be necessary for the website to function correctly. Others may help us understand how visitors move through the website, which pages are useful, and where the experience can be improved.
Where consent is required, visitors will be given the ability to manage their cookie preferences.
Further details about the cookies and related technologies used on our website can be provided through our Cookie Policy.

5. Data Retention and Security

We keep personal information for as long as it serves the purpose for which it was collected or another valid business or legal requirement.
Retention periods may vary depending on the type of information involved. For example, information connected with an active or previous client relationship may need to be retained longer than information relating to an enquiry that does not progress.
We may also consider contractual obligations, record-keeping requirements, dispute resolution, and applicable law when determining how long information should be retained.
When information is no longer required, it may be deleted, anonymised, or securely disposed of.
Nacretech uses technical and organisational safeguards designed to reduce the risk of unauthorised access, loss, misuse, alteration, or disclosure of personal information.
The level of protection applied depends on the nature of the information and how it is handled. While no digital environment can guarantee complete security, information security remains an important part of how we manage our systems and operations.

6. International Data Transfers

Nacretech may work with clients, service providers, and technology platforms located in different countries.
As a result, personal information may sometimes be stored or processed outside the country in which you are located.
Where applicable data protection laws require specific safeguards for international transfers, Nacretech will use the measures required for the relevant transfer and circumstances.

7. Your Privacy Rights

Depending on the privacy laws that apply to you, you may have certain rights regarding your personal information, including the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information where applicable
Object to or request restriction of certain processing
Withdraw your consent where you previously gave us permission to use your information
Request a copy of your personal information in a portable format, where applicable

These rights may vary by jurisdiction and may be subject to certain legal requirements or exceptions.
To exercise any of these rights, please contact Nacretech using the details provided below. We may need to verify your identity before processing your request.

8. Children's Privacy

Nacretech provides services to businesses and professional clients. Our services and website are not intended for children.
We do not knowingly collect personal information from children. If we become aware that such information has been collected in circumstances where it should not have been, we will take appropriate steps to remove it.

9. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, business practices, or privacy requirements change.
The current version will be published on this page together with the latest revision date.
If a change materially affects how personal information is handled, any additional notice or consent required by applicable law will be provided.